What's happening is that your software isn't registered. PalaceChat 3 is a pay client, which
costs $20 USD. My guess is that you don't have a registration number since you haven't purchased it yet.
While that might seem insane to pay for the client, I was looking at their
features and it seems worth it to me. I can't believe they can playback video wtihin the client. Imagine if this became widespread. Palace might turn into the YouTube of the internet.